Hello Beautiful

My name is Tammy and I've been blogging for over 8 years now. I started blogging because I wanted to share my beauty hauls and lifestyle experiences. I'm also a pro-consumer, which is probably the fire in my life.

This blog is now happily written by the cutest couple you've ever seen. Gareth's Irish while I'm Malaysian. We met in the most unexpected way possible and since then have been in a loving relationship. He loves to eat, drink and try new exciting things (even extreme sports) while I love the quieter things in life, like spas, massages, shopping and beauty! But we have something in common, we both love travelling.
  • Top 10 Female Bloggers Msia
  • Founder of The Butterfly Project Malaysia
  • Winner of Cleo's Next Top Blogger Msia

MY SGSHOP MALAYSIA REVIEW (TAOBAO AGENT)

10.25.2016

unboxing 10kg worth of haul from SGshop Malaysia
(in video I mention 7kg, no it's actually 10kg)

My last shopping experience with Taobao SEA (South East Asia) ended in a shopper's nightmare. It made me think twice about shopping there again. Useless customer service, bad management, bad system. To summarized, their attempts to make it more attractive to S.E.A customers bananas like me (meaning do not read or write Chinese) failed. Till to-date I am still heartbroken, stressed and disappointed over my orders which in total amounted to RM1.5k. I had more than 10 orders made, and after months of fighting with the agency who engaged me to review Taobao SEA, then only one order made it through.


Taobao is China "eBay" Version


I know how tempting it is to shop on Taobao. Their prices are crazzzzeeeeeee. These are items you normally see people reselling for a higher price on blog shops / bazaars / online shops and even Groupon. If you could buy your own, that would be awesome right? Provided you don't go through the same nightmare like me.

So I gave Taobao a second chance last September when SGshop Malaysia approach me to review their site. I was a bit hesitant due to my bad experience but decided maybe an agent would make a difference? Especially with the language barrier (Chinese).

my feelings exactly after shopping on SGshop Malaysia

AND YOU KNOW WHAT? The happiest decision made! SGshop made shopping on Taobao so much easier. Every step of the way I was notified by SMS and email to the progress of my order. I only need to login and check / pay for shipping when my orders arrived in the China warehouse. I choose sea shipping as this would be the most affordable (also cheapest) shipping method to deliver my 10kg haul to Malaysia. The downside? It takes 1 - 2 months to be delivered. When your shipment arrives, a local courier is engaged to despatch your parcel to you. Your signature would be required. Mine was by ABX courier.

I bought this at RM82++

Made of wood it's so pretty!

I can keep my beauty products in it to admire haha

I was so happy with my 1st order that I made a 2nd order to buy acrylic beauty storages. When I notice an issue on my shipping charges (my parcel weight was 42kg) I email the customer service to inquire if the weight was correct. The next day the customer service called me to apologized, corrected the charges and process a refund. They understood ENGLISH. I was just too happy. I hate dealing with an incompetent customer service person (stress giler). Kudos to the responsive and fast action on my case.

For newbies, if you're wondering what warehouse what shipping sea? (confusing right) Let me explain, there are 2 phases of delivery when you shop on Taobao from out of China. This is one of  the reasons why it's just better to skip all the *&$% and get an agent to shop for you.

Phase 1 - Deliver To China Warehouse (Seller delivers to warehouse)

Order, pay for goods & China Express delivery fee for order to be delivered to China warehouse (sometimes delivery fee is waived depending on seller).

Pay For: Product Price + China Domestic Shipping (China Express)
*Warehouse is where your goods are stored for packing and shipping.

Phase 2 - Ship To Malaysia (International)
At China warehouse, agents would check, pack & weight parcel for you, then ship to your doorsteps by air / sea (you will have to select a preferred shipping method based on your budget).

Pay For: International Shipping + Service Charge + Clearance Fee
*From my bad experience shopping on Taobao SEA, the shipper were the ones who pack and weight. They couldn't care less if your parcel would be prohibited / hold by customs. You have to solve this yourself and go back n forth on what's going on and pay even more for nonsense and to ship your orders again.

When you go through an agent like SGshop, they understand which shipping method would be the best and advised you on it. At SGshop, my good indicated which shipping method should go for what items I purchase. For example, battery goods cannot be ship by normal air. It's best by sea or special care shipping (expensive).

They also inspect your goods when it arrives at China warehouse so you don't have to stress and go through the nightmare of returning defective goods or wrong orders.

welcome to SGshop Malaysia

What's SGshop?
It's a locally registered company founded in August 2011 to help consumers buy and ship their desire goods from Chinese e-commerce websites like Taobao. Understanding the perils (and nightmare) of online shopping on Chinese e-commerce websites, they're committed to giving you the best shopping experience. Their efforts in partnering with the best logistics (delivery) taking the worry out of international shipping and making it fast, reliable and affordable.
"As your authorized purchasing agent, we will assist you with purchasing from your favourite international merchants (eg. Merchants in China). You may browse our extensive range of products and narrow your search with enhanced filters to shop by best-sellers, category and price range. Our shipping and delivery speed guarantee also ensures that you receive your purchases within efficient time. That’s not all, we also offer you the lowest rates for international shipping and local delivery!" - SGshop.

SGshop provides two types of services: 
*Click on the service to find out how it works.

Additional Payments?
Yes there will be extra charges on top of the goods you buy since you're engaging an agent to help you do all this work. There's the Service Charge + Clearance fee RM0.98 per parcel.

Service Charge (Agent Fee)
Total of 8% = (Product Price paid to seller + China Domestic Shipping paid to seller + International Shipping + Clearance Fee) * 8%.

Service Charge 4% - 8% depending on membership
membership info can be found here

OMG, So How Do I Start Shopping?
First just register for an account on SGshop.com.my. I would recommend for beginners to go for the "Buy For Me" service (this service is chargeable). When you're a pro already, go for Ship For Me so you can save on agent service charges. Here's a simple guide for you to get started.

register an account on SGshop Malaysia

you can start searching for what you want


or type in the search bar for something & it'll pop out
(I typed in acrylic cosmetic)


click on a product you want to buy, add to cart

check your order summary and information

choose a preferred payment option
(I wish there weren't additional charges just to pay)

I bought pre-paid credits to reduce paying for transaction fee
(but might be wasted if you don't utilize your credits)

congratulations! You paid successfully
(you'll get a confirmation email as well)

your order dashboard shows the progress of your purchase

Just to explain the stages of your order. Pending payment meant anything that requires your attention to make the payment would be here. E.g delivery payment / order payment revision. Problematic Order means, somehow the order you made has changed pricing has become an issue (price change). The agent would not go ahead to purchase until you say ok. Arrived China Warehouse means your goods has arrived at China Warehouse. It can be stored there up to 30 days by the agent. My collection is a collection of your orders. Completed means your order has been successfully delivered and received by you.

I mistakenly say 1kg = RM10 (it's 500grm) in my video
(it's 500grms = RM10 for sea shipping)

If you notice, in my order history one of my acrylic storage is under "Sending to Malaysia" status. I paid only RM41.90 for that order (excluding shipping and agent fees). SGshop has regular promotions that sometimes you can get lucky on, like free agent fee promo / free shipping sea promo / discounts on shipping. I was lucky to get on the free agent fee promo early October.

If this is all too confusing just refer back to SGshop's FAQ page and "Buy For Me" how it works tutorial. You'll soon get the hang of it like I did :) just follow your online shopping instincts haha!!!


FOR MAH READERS
DISCOUNT CODE "TAMM16OCT"
25% OFF SERVICE CHARGE*


*Terms & Conditions: 
- Valid until 31st October 2016.
- Customers who use the discount code to purchase are entitled to enjoy 25% off for service change.
- Only applicable for "BUY FOR ME" purchase order (1st payment) must be placed and paid within the validity period to enjoy the discount.

9 comments:

  1. gathered useful information on this point . Thank you posting relative information and its now becoming easier to complete this assignment
    starfall | minecraft games | barney | abcya

    ReplyDelete
  2. I think these storages is what my sister has been hunting but couldnt find much locally without costing a bomb.. She really need to see these..

    ReplyDelete
    Replies
    1. yeah! tell her about it. I don't want to pay more for locally sold goods. They buy from taobao / China also. Unless really need it fast and worry about the quality of the goods when it arrives....

      Delete
  3. Check out Taobao Age, 5% service fee only, no minimum fee. Includes buying service, inspection, consolidation, global shipping, dropshipping, and more. Fast and realiable service you won't regret. https://www.taobaoage.com

    ReplyDelete
  4. Thank you sharing this info. Hahahha blur how to delivery. heheh tq tammy

    ReplyDelete
  5. I just got a very bad service from them myself. I've order only one item but 5 pieces of that item and paid the full amount for shipping. They subsequently only sent me one piece of the item order and told me they will refund me my purchase price for the remaining 4 pcs as the items are not in their warehouse. What about the shipment? I emailed them and they are not bothered replying after telling me that they will only refund the purchase price. They just say that's the best they can do and ignore my subsequent email.

    I've even purchased their SG Care service. Apparently an additional service from them to check and ensure that all I purchased is there before delivery. Obviously their SG Care service personnel didn't care. The terms and conditions of the service obviously also say that in the event where my product is not delivered as ordered, they will not only refund me the amount for the goods not received but also the shipping and administration fee. None of those were refunded. And I have a trail evidence of all this conversations with them on email and screenshots of all the terms and conditions of service that they didn't fulfill.

    Definitely a scammer and dishonest company. And agreed that they should not be allowed to be an agent. Will never ever buy anything from them again.

    ReplyDelete

meow thx ^_^ for commenting

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