Thank you for taking your time & sharing your experience with us. We are really much happy to assist you as to improve our level of services to our customer. We regret such unpleasant incident had happened to you while doing your groceries at one of our stores recently. Please be assured that we look into this matter very seriously and additional measurement has been taken to ensure such experience would not occur again in the future. We would appreciate if you could leave your contact number for us. We look forward to your continued support! Thanks
I also receive another email by the Manager of Cold Storage Mont Kiara.
Dear Ms. Tammy,
Tan Kok Choon.
I am grateful for the prompt reply to my complaint and would love that they improve their customer service & take steps to prevent the overcharging from repeating again. Should I go meet up Mr. Tan to have a cup of coffee? What would I say or do? Do I stomped in and seriously show him my dissatisfaction or go with a smiling face (and later people think I'm not serious?). HOW?