COMPLAINT ON FULLHOUSE SUNWAY GIZA

FullHouse Sunway Giza Mall

I am writing to complain about the injury sustained from the fall at the staircase of your Fullhouse Sunway Giza Mall outlet and also the level of service provided by the management of this outlet towards your customers.

On 23rd November, 2010, I attended an event held at Fullhouse Sunway Giza Mall outlet. Since I was early, I decided to leave the cafe to window shop around Sunway Giza Mall (approx. 2pm). While coming down the staircase to the ground floor, I slip and fell down the stairs on my back which caused me pain throughout the event and up till todate. I was not wearing high heels (I am wearing flat sandals) and I was holding the handrail when I used the staircase. That did not help in preventing my fall as the staircase is slick, slippery and steep. I had to use my left foot to jam my fall while my left arm bang on the handrail. There was a loud bang when I fell and to my surprise nobody (your management) came to check or was in any way concern with what happened. I find this very disturbing as it shows how humble your cafe is towards its customers.

the DANGER ZONE

When the event ended at approximately 5pm onwards, again I had a near miss fall at the same staircase and this time being conscious of what happened, I still nearly slip! Unfortunately one of the attendants of the event, a man while he was also coming down the same staircase, slipped and fell with a loud bang. This time along with a few customers, we saw an Indian man in jacket (manager?) rushed to check what happen. However when a lady customer complained to him about what happen and that the staircase was dangerous, the Indian man promptly ignored us all and left without even saying a word! Another incident happened whereby another customer also had a near miss fall from the same staircase as witnessed by me. It is alarming how many customers had fallen or nearly fall from this staircase.

photo taken on 23/11/10 (blue black seen)

left foot sprained

injury photo on 3rd day

The injury had left me with swelling on my lower back (kindly refer to the medical note from Klinik Koo attached herein for your attention) with blue and black marks and blood clots. My left foot is sprained and I feel pain from my lower back to my waist. I cannot sit down without feeling pain and any pressure to the area will also be painful. I cannot sleep comfortably at night without hurting my back and I find it difficult to bend or to sit normally. The pain and suffering I am experiencing reminds me of this incident and I am compelled to write to your management to report and complain what happened. Please refer to the photos attached in this letter for my lower back injury (taken on 28/11/10). It has been a week and I am still suffering pain to my lower back!

24/11/10 - Klinik Koo

lining on end is ROUNDED N SLIPPERY as well!

DANGEROUS FOR WOMEN WITH HELLS?

(PLS ASK YOUR CUSTOMERS WEAR FLAT 

SANDALS TO DINE IN YOUR RESTAURANT?)

Your cafe had failed to provide reasonable care and safety to your customers. There is no prevention or effort on your part to ensure customers would not slip down the slick staircase which is wooden and has an oily substance or material lining it. I have observed that your staffs used this staircase and walk up and down from the kitchen with it, transferring oil or any greasy substances from there. I heard many people had fallen on the same staircase and till today, Fullhouse has not taken any steps to stop the problem from reoccurring. In fact, Fullhouse seems to think this is a normal occurrence and ignores customers who fell down and get injured.

photo taken on 28/11/10 (6th day)

What happens when an elderly slips and falls as this staircase? I dread to imagine if a pregnant lady suffers what I had gone through?

I demand an explanation to why your management had failed in such areas and in ignoring those who fell down your staircase like it was a normal day to day incident. I look forward to hearing what your management has to say about what happened to me. Failure in doing so, I would take report this matter to the appropriate channels and take legal action to the pain and suffering that I experience since my fall at Fullhouse Sunway Giza Mall outlet till todate.

Yours Faithfully,
Ms. Lim

This complain has been forwarded to the management of Sunway Giza Mall for their attention. I believe in the safety of our people in this country and companies must buckle up to ensure that we do not get harm in their premises especially elderly, pregnant women, and those with health or back problems might be seriously hurt. To further support what happened, I have several witnesses who saw me and the other man fall on the same area and they are ready to testify.